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Reviews from Angie’s List

Review Date: February 2, 2015
Member: Jerry B.
Location: Muncie, IN
Member Comments: We had Joe and Steve from Mortenson Roofing Co. come out to our almost 100-year-old house in Muncie, Indiana, to make repairs to our tile roof. Their work was fast, quick and they went out of their way (several times) to complete the job perfectly. But it wasn’t just Joe and Steve who impressed us; their office staff, Ken, the manager, and the people we dealt with via email, helped make the entire experience completely painless. We had searched and searched for roofing companies that would repair our antique tile roof for something less than a fortune – but we didn’t want to sacrifice quality work. We don’t mind paying for quality work, but the quotes we had prior to contacting Mortenson were ridiculous. Mortenson quoted us a fair price and completed the job on budget and in less time than expected. If we ever need roof repair work again, or if we ever know anyone who needs quality roof repair work done, Mortenson Roofing Co. will be the first place we call.

Review Date: November 16, 2015
Member: Dagmara J.
Location: Oak Brook, IL
Work Completed Date: November 2, 2015
Hire Again: Yes
Description of Work: Roof Replacement (cedar shingle to slate tile)
Member Comments: Mortenson Roofing – I appreciate everything you did for us. I know it was not the easiest project for you. Long story short:
Project: roof replacement
Reason: water in dining room and maids living quarters
First Step: Make appointments, collect proposals
Second Step: Decision, decision, decision…
Third Step: Find a good time to start the project
Then, time to start. The big roof repair project made me nervous. (Unnecessary) Ken, Jeff, Rick, and everyone who use to work for us – thank you so very much!! Thank you for your professionalism, excellent work, and great customer service.

Review Date: September 15, 2015
Member: Ryan L.
Location: Park Ridge, IL
Member Comments: We hired Mortenson Roofing to help repair our tile roof on our 1926 Spanish stucco style home in Park Ridge. Every time it rained; we would get water in our living room. I had called 3 roofing companies out before finding Mortenson and all of them said they couldn’t/wouldn’t work on a tile roof. So, when my neighbor gave me Mortenson’s card, I was cautiously hopeful. After making the call, their salesman Ken Swart set up an appointment with me to come see the roof. He was very easy to communicate with and accommodated my schedule. He climbed up on the ladder, took pictures of the problem and confidently told me that they could fix my problem. He also gave me a copy of the Know Your Consumer Rights brochure which is required by law (a mark of professional roofing contractors). I received the invoice in the mail a few days later, it was detailed and broken out by option. After contemplating the work for a few weeks (maybe months), we decided to go for it. They take credit cards which is a huge perk for those of us who like to earn miles! I paid 25% down and scheduled my roof repair job. On the day of the roof repair job, the two roofers arrived before schedule but patiently waited in their van until the official “start time.” Tony and his assistant were very polite and efficient. They were able to repair the tile roof without any major issues and ended up replacing the flashing. The job looks beautiful, I’m so happy we found Mortenson. I actually want it to rain to test it out! I will definitely be using them in the future if we have any tile roof issues.

Review Date: May 4, 2015
Member: Arthur T.
Location: Winnetka, IL
Work Completed Date: January 30, 2015
Hire Again: Yes
Description of Work: We contracted Mortenson for gutter and slate roof repairs. The estimator was very punctual, very helpful in his assessment of our needs, and very responsive to our questions.
Member Comments: We needed gutter and slate roof repair performed, and contacted two companies for an estimate. The personnel from Mortenson were very helpful, professional, and always answered our questions promptly by email or phone. They were able to give recommendations for changes as well.

Review Date: April 11, 2015
Member: Tammmy S.
Location: Evanston, IL
Work Completed Date: March 5, 2015
Hire Again: Yes
Approximate Cost: $25,000.00
Description of Work: Repair clay tile roof, dormers and valleys.
Member Comments: Very punctual, responsive, good quality work.

Review Date: January 21, 2015
Member: Joe M.
Location: Chicago, IL
Work Completed Date: October 20, 2014
Hire Again: Yes
Description of Work: Multiple repairs of roof in general and bay roof.
Member Comments: Everything worked out perfect!

Review Date: January 19, 2015
Member: Verne M.
Location: Elgin, IL
Work Completed Date: October 22, 2014
Hire Again: Yes
Approximate Cost: $5,000.00
Description of Work: Repaired storm damage to concrete roof tiles.
Member Comments: Joe and Alex were on time, knowledgeable about all roof tile problems. They did a great job of repairing and replacing damaged areas. Price was excellent for work required.

Review Date: January 16, 2015
Member: Marcia B.
Location: Park Ridge, IL
Work Completed Date: October 25, 2014
Hire Again: Yes
Approximate Cost: $900.00
Description of Work: Leak in clay tile roof fixed.
Member Comments: Excellent experience, knowledgeable and friendly estimator, capable, experienced repairman. Pricing seemed fair.

Review Date: September 19, 2014
Member: Dale C.
Location: Chicago, IL
Work Completed Date: September 1, 2014
Hire Again: Yes
Approximate Cost: $20,000.00
Description of Work: New clay tile roof for new garage.
Member Comments: Prompt estimate. Work was delayed approximately one month after general contractor finished. Did not keep me appraised of reasons for delay. I had to call several times. they showed up and did the work once it was actually scheduled on the start dates. Excellent quality of work.

Review Date: July 16, 2014
Member: Eileen S.
Location: Chicago, IL
Work Completed Date: July 2, 2014
Hire Again: Yes
Approximate Cost: $7,500.00
Description of Work: Rescale all hips on main roof and tower (tile roof) chimney repair.
Member Comments: Took a little while to schedule because of rain. Once started, finished ahead of schedule.

Review Date: July 10, 2014
Member: Richard H.
Location: Naperville, IL
Work Completed Date: June 30, 2014
Hire Again: Yes
Approximate Cost: $1,100.00
Description of Work: Concrete roof tiles maintenance. Provided and replaced a broken concrete hip tile, replaced 5 cracked concrete roof tiles (from our personal supply of spares), removed and replaced rotten lip board that holds a row of concrete roof tiles. Inspected the roof for maintenance issues.
Member Comments: Ken, our estimator, took a few days to contact us and make an appointment but once it was set up, he was prompt, courteous and clearly knew how a concrete tile roof is constructed and how it should be maintained. He took several pictures and a video, explained the job, and was quick to turn around the roof repair estimate. Joe, our installer and his assistance were very prompt. (Joe called as he was coming to tell us when he would arrive, too.) Ken had met with Joe to show him the pictures and video and explain the roof repair job, so Joe knew just what needed to be done when he arrived. They were careful about walking on the tile roof (no additional cracks), very courteous, explained all that they did as they were doing it, and asked for confirmation of each step to be done. It was clear that they knew how to work on a tile roof. they were thorough, neat, and effective.

Review Date: November 07, 2013
Member: Nick Groenewegen
Location: Chesterton, IN 46304
Work Completed Date: July 08, 2013
Hire Again: Yes
Approximate Cost: $7,500.00
Description of Work: Repaired our 1916 clay tile roof. Repaired the gutters around it. Replaced 85 clay roof tiles with exactly the same color clay roof tiles dated 1925. Replaced a valley in between the clay roof tiles.
Member Comments: Two roofers came. They both were very polite and very knowledgeable. One had 20+ years of experience with slate and clay tile roof. They worked steadily for 3 days, all day from 8 till 4, in blazing heat. They were on time every day. Every day they cleaned up and took all the garbage and debris. We had leaks in several locations of the tile roof, since the work was completed, no problems whatsoever. Prior to the work Mortenson sent us a highly knowledgeable former roofer, also a specialist with slate tile and clay roof tiles, who assessed the work to be done, this was well coordinated with roofers and the front office who made the contract. I also had a competitor come and do the same thing, the result was a ridiculous $ estimate, and an arrogant attitude, and not being able to come for 3 months at least. So, the choice was clear = Mortenson. BTW: On purpose I waited several months to write this review to make sure that we had a few good rains to determine the success of the work!

Review Date: July 31, 2013
Member: James Callahan
Location: Chicago, IL 60643
Work Completed Date: July 11, 2013
Hire Again: Yes
Approximate Cost: $432.00
Description of Work: Replaced old plumbing vent flashing on shingle roof at back of the house.
Member Comments: Mortenson inspects our tile roof/shingle roof every other year then performs roof repair services– 1929 tile roof. On time. Did a professional job. Very easy to talk too. Bought the house in 1995. They did an extensive roof repair, have maintained it since. Have never tried other roofing companies, so I cannot compare cost. We have been very happy with them.

Review Date: July 18, 2013
Member: Cynthia Mungerson
Location: Chicago, IL 60657
Work Completed Date: July 11, 2013
Hire Again: Yes
Approximate Cost: $200.00
Description of Work: Mortenson Roofing Co. Inc. We had a tile roof installed; they are excellent tile roofers.
Member Comments: I have had them for forty years. They are “A” across the board. I have had them in two houses. They know what they are doing. Once again, a family owned, whenever I look for someone I try to find family owned businesses that have been around for generations. I like the individual relationship. They are just experts. They do the job.

Review Date: June 24, 2013
Member: Karen Judge
Location: Chicago, IL 60643
Work Completed Date: May 15, 2013
Hire Again: Yes
Approximate Cost: $2,450.00
Description of Work: Removed tile from tile roof and replaced decades old. Under laymen replaced with new Ice protection membrane and re installed tiles.
Member Comments: On time, very well priced, In fact did twice the work for the same cost. Mortenson has done work for us in the past. Great job, very reliable, highly recommended.

Review Date: November 30, 2012
Member: Harry G. Robertson
Location: Blue Island, IL 60406
Work Completed Date: January 01, 2000
Hire Again: Yes
Description of Work: 1980 – Reset ‘S’ shaped red tile roof – $16,000.00 2000 – Installed fabric roofs commercial – $15,000.00 to $20,000.00 each
Member Comments: I’ve used Mortenson Roofing since the late 1940’s. Our business relationship has been perfect.

Review Date: May 10, 2013
Member: James Holzhauer
Location: Chicago, IL 60637
Work Completed Date: May 01, 2013
Hire Again: Yes
Approximate Cost: $16,500.00
Description of Work: Mortenson repaired (mostly replaced) a small copper roof over our porch that had been poorly installed by another company. They also repaired or replaced copper downspouts and gutters that had been damaged or removed by thieves
Member Comments: They were very responsive and did excellent work. Bad weather made it difficult, but they perservered. They might not be the cheapest, but we learned from our porch roof that you definitely get what you pay for. I would not hesitate to use Mortenson again.

Review Date: May 07, 2013
Member: Dawn Stracci
Location: Crown Point, IN 46307
Work Completed Date: February 01, 2012
Hire Again: Yes
Approximate Cost: $10,000.00
Description of Work: They did some cedar shake repair/patch work and flashing work, installed standing seam copper roofs in 2 areas, installed custom decorative copper panels on soffits and eaves as well as installed copper finials.
Member Comments: They installed copper gutters and did roof repair/maintenance work on the slate roof of my previous house years ago. I like them so much that when I moved to Northwest IN, I called them instead of local roofing contractors. All work was done beautifully. They are very good about explaining what they are doing and keeping in contact with you about when they are coming out, etc. The City gave them some grief, and they handled it very professionally and did everything they needed to do to appease them and get the job completed. Definitely recommend them.

Review Date: February 10, 2013
Member: Ken Lefebure
Location: Chicago, IL 60631
Work Completed Date: January 28, 2013
Hire Again: Yes
Approximate Cost: $134,000.00
Description of Work: Old asbestos roof removed and new slate roof installed.
Member Comments: Excellent. Very tedious job. Team was on time, neat, and very professional.

Review Date: February 01, 2013
Member: Lewis Coulson
Location: Chicago, IL 60647
Work Completed Date: January 23, 2013
Hire Again: Yes
Approximate Cost: $3,000.00
Description of Work: New dormer with copper siding and slate roof
Member Comments: Mortenson estimated the cost, began the job and completed the work on time within their original estimate. Workmanship was excellent, timely and correctly done. I have used this company many times in the past, and I highly recommend them for quality work at a fair price. They are experts in the restoration of historic homes with a tile roof or slate roof and copper gutters. I trust my landmarked house to them.

Review Date: January 24, 2013
Member: Linda Carey
Location: Evanston, IL 60201
Work Completed Date: December 31, 2012
Hire Again: Yes
Approximate Cost: $20,000.00
Description of Work: They repaired large portions of a vintage tile roof. House is in ridge historic dist. Had to remove existing tile roof, roof repair, underlayment, and replace tiles, with some vintage reclaimed tiles.
Member Comments: Excellent work! Came on time and repaired quickly and thoroughly to prevent rain damage. Only company with experience to repair vintage tile roof.

Review Date: January 17, 2013
Member: Stephen Bent
Location: Lake Bluff, IL 60044
Work Completed Date: September 01, 2012
Hire Again: Yes
Approximate Cost: $30,000.00
Description of Work: Repair slate roof.
Member Comments: Outstanding in every respect.

Review Date: January 13, 2013
Member: Dr Sally Lindberg
Location: Lincolnwood, IL 60645
Work Completed Date: December 31, 2011
Hire Again: Yes
Approximate Cost: $35,000.00
Description of Work: Clay title roof projects. (1) east flat tile roof: Removed and set aside the clay roof tiles from the eave above the west end of the flat tile roof. Removed the section of gutter above the wet end of the flat tile roof; leaving enough gutter to overlap the flat tile roof on each side. Cap the ends of the remaining gutter, install new smooth modified bitumen roofing, extending down the fascia and up the adjoining tile roof, install a new 16-ounce cooper drip edge flashing at the outside perimeter. Reinstall clay roof tiles, coat the new tile roof with a reflective aluminum roof coating. (2) front entry rehabilitation: Remove and set aside the tiles from the front entry tile roof. Remove and dispose of the existing underlayment and wall flashing. Replace damaged wood sheeting, install ice and water shield membrane and #30 felt underlayment over the roof deck. Fabricate and install 16-ounce copper flashing. Reinstalled tiles. Shadow point hips with black plastic roofing cement. Reinstall hip stiles (3) Repoint remaining hips: Removed and set aside the hip cover tiles from the 4-man hips of the house tile roof and the hips of the house tile roof. Remove the mortar from the hips. Shadow point the hips with black plastic roofing cement, reinstall the hip cover tiles, (4) upper roof vent: Removed and set aside ridge covers tiles, the top closure tiles from one side of the ridge and the top course of field tiles from side of the ridge. Cut a vent hold under each field tile and install a sealed, raised screened vent at each hole. Reinstall clay roof tiles (5) Tile roof renovation at two lower pithed areas: Removed and set aside tiles from 2 leaking sloped roof areas, remove and set aside the tiles adjoining the steeper tile roof areas to allow air in. Remove and dispose of exposed underlayment, replace up to 20 square feet of damaged wood sheeting. Install one layer of #30 felt underlayment over the ice and water shield. Fabricate and install new 16-ounce copper valley flashing as the 2 work areas.
Member Comments: Very professional, no delays, I would not hire other roofing companies to work on my clay tile roof.

Review Date: January 13, 2013
Member: John Trellicoso
Location: Chicago, IL 60643
Work Completed Date: August 01, 2012
Hire Again: Yes
Approximate Cost: $1,300.00
Description of Work: Repaired tile roof damaged by wind! Building and tile roof are 80 years old. This is very specialized work.
Member Comments: Mortenson has been servicing my tile roof for 18 years. I just call and they come fix things. Nobody is usually home. They 100% guarantee their work.

Review Date: January 11, 2013
Member: R. S. Martino, M.D
Location: Chesterton, IN 46304
Work Completed Date: November 30, 2012
Hire Again: Yes
Approximate Cost: $1,000.00
Description of Work: Remove and replace broken tiles on roof.
Member Comments: Has worked for use for years. Impeccable!

Review Date: January 04, 2013
Member: Mike Houbrich
Location: Quincy, IL 62301
Work Completed Date: December 20, 2012
Hire Again: Yes
Approximate Cost: $8,000.00
Description of Work: Copper caps on peak of tile roof & dormers.
Member Comments: Very prompt & thorough.

Review Date: December 12, 2012
Member: Peggy Mathy Diamond
Location: River Forest, IL 60305
Work Completed Date: September 01, 2012
Hire Again: Yes
Approximate Cost: $8,000.00
Description of Work: Replaced flat roof, gutters, down spouts.
Member Comments: Mortenson checks and performs roof repair services on our tile roof annually. We were having flooding problems on our patio due to a broken gutter and some flat roof damage. The work was completed timely, professionally and the clean-up was excellent.

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